FAQ

Launchpad

• Launchpad FAQ
• How to get start with BTCEX launchpad?

Buy Crypto

• What is Proof of Reserves, and Why is it Important?
• How to Deposit EUR with Bank Transfer on BTCEX
• How to Buy Crypto on BTCEX?
• FAQ - Buy Crypto

Tutorial

• Common reasons and solutions for KYC authentication failures
• How to set up phishing code?
• How to change the currency or language.
• How to change your nickname
• How to check your own UID(User Identification Number)
• How to log in to your BTCEX account through QR code?

See all 19 articles

Crypto Deposit / Withdrawal

• How to confirm the withdrawal status？
• How to submit a withdrawal request?
• How to withdraw through internal transfer?
• How to Withdraw from BTCEX?
• How to Deposit on BTCEX?
• What are Withdrawal Fees & Minimum Withdrawal Amount?

Spot & Margin Trading

• How to check order/trade history for spot trading?
• BTCEX Convert FAQ
• How to Trade Spot on BTCEX Website?

Futures Contracts

• How to place a TP(take profit)/SL(stop loss) Order?
• How to calculate trading fee of USDT-margined contracts?
• How to use market order/limit order/ conditional order?
• What is BTCEX Auto-Deleveraging System
• Perpetual Contract Maintenance Margin Description
• How to Calculate Cost Required to Open a Position in Perpetual Futures Contracts?

See all 15 articles