Please follow this step-by-step guide to withdraw crypto from your BTCEX account.
1. Log in to your BTCEX account and click [Withdraw] under your nickname on the upper-right corner.
2. Choose the crypto you want to withdraw and read the precautions below. In this example we will withdraw ETH.
3. Select the network. Please choose the network carefully and ensure that the selected network matches the address network entered to avoid losses.
4. Enter the recipient address. There are two ways to fill in an ERC20 address:
4.1 Copy and paste the address as below. (Click [Save Address] to save it to your address book if this address is a frequently used one.)
4.2 Add and select the corresponding address from your address book:
You can add the address directly to your address book by clicking the arrow button here.
Click [Add Address].
Fill in the information. Source here refers to the source of your withdrawal, choose the right one for you. If not, choose [Other]. After everything is checked, click [Confirm].
Enter your Google Authenticator code and confirm to proceed.
Now the address is added, click it to continue the withdrawal. You can select it directly next time you use this address.
5. Enter the withdrawal amount. Double check all the details and click [Withdraw] to proceed.
You will see the corresponding transaction fee and the final amount you receive. The withdrawal fee is automatically charged according to the block network conditions. Internal transfers are free on BTCEX.
6. Click [Send] to receive a 6-digit email verification code.
7. Enter the email verification code and your Google Authenticator code, then click [Confirm] to complete the withdrawal.
8. When your withdrawal application is submitted, the corresponding assets will be deducted first. If the withdrawal fails, the corresponding assets will be returned. Please check Withdraw History for details.
It’ll take some time to confirm your withdrawal. The time needed varies depending on the blockchain and its current network traffic. Please be patient for the withdrawal to be processed. If your cryptos are not received after 24 hours, please contact BTCEX customer support for help.