1. Is the crypto purchase operated by BTCEX?
No, BTCEX does not directly participate in the deposit of fiat currency, and this process will be handled by our third-party payment partners.
2. What are the requirements for using the crypto purchase service?
Users need to complete KYC1 verification at BTCEX.
3. What types of cryptos are supported for purchase?
Currently, only USDT is supported.
4. What fiat currencies are supported for deposits?
5. Is there a transaction limit?
Yes, the transaction limit for a single/single-day transaction will vary according to the different 6. payment channels selected by users, and users can view the purchase page for more details.
6. What types of cards are supported for payment?
Currently, MasterCard Credit is supported. Please refer to the third-party payment channels for more details.
7. Is there any extra fee for buying coins with a credit card?
BTCEX does not charge any fees.
However, the third-party platforms that provide services may charge a certain percentage of transaction fees, and you can check the details on the purchase page.
8. How long does it take for the payment to arrive?
The tokens you purchased will be directly credited to the user’s BTCEX account after you complete the payment, and users can view the Purchase History for details.
Please note that the block network congestion or the response delay of the third-party platform may cause the arrival time to be extended to varying degrees. If the tokens have not arrived in the account after 24 hours after the payment, you can contact our online customer service for help.
9. Haven’t Receive Your Assets for a Long Time?
Please check your credit card payment record first. If the payment is successful, please contact BTCEX customer service for help.
10. Can the Assets Be Traded Immediately After Received?
The assets can be used in spot trading immediately after they are credited to your account, however, they cannot be used in the perpetual contract, margin, and options trading until they get verified.
11. Can the Assets Be Withdrawn Immediately After Received?
Withdrawal is available after your assets get verified, please complete the verification first.
12. How to Increase Your Purchase Limit?
Application for purchase limit increase is unavailable for now. BTCEX will review user data, including the number of purchases, the amount spent, and the number of transactions, to increase user's purchase limit. You'll be notified once your purchase limit is increased.