When you deposit or withdraw cryptocurrencies, sometimes you cannot receive the funds in the relevant account. In situations like this, you need to check the transaction status on the blockchain using the transaction ID (TxID).
For example, if you’re depositing or withdrawing via BTCEX, you can check the transaction status directly on the BTCEX platform. Log in to your BTCEX account and go to [Wallet] - [Withdrawal] - [Withdrawal History]. You can click on the transaction record and the TxID link to view your transaction status.
1. Internal Transfer
If you transferred funds internally, no TXID will be generated. You can check the status in your withdrawal history. If it shows as successful but you haven't received the assets, please contact customer service for assistance.
2.Transfer to an external wallet
A TXID will be generated after the transfer, and you can check the transfer status on the blockchain network through the TXID.
The following examples will show some typical transfer status on a few common networks, which will help you find out the reasons that the funds have not been received and what you can do next.a
1. Ethereum (ERC20)
You can refer to the screenshots below on to check the transaction status on both networks.
1.1 If the status is "Fail", it means that the transaction was unsuccessful.
You may need to contact the sender of the transaction or the platform where you initiated the withdrawal request. The recipient or the platform you are depositing to is unable to assist you in this situation.
For example, if you’re depositing to BTCEX and the transaction status shows “Fail” on the blockchain, please contact the platform you initiated the transfer. If you’re withdrawing from BTCEX and it fails, you can contact BTCEX Customer Support for assistance.
1.2 If the status is "Dropped & Replaced", it means that the transaction was replaced by a new one with a higher gas fee due to network congestion.
You can contact the customer service center for help.
2. Bitcoin network
If the transaction is not fully confirmed on the Bitcoin blockchain, you can check the minimum number of confirmations required from the blockchain (please note that the number of confirmations required may change). Please wait patiently for it to confirm.
Once the transaction is fully confirmed, you can check the funds in the recipient's account or the platform you’re depositing to.
3. TRON (TRC20)
If the transaction status is "CONFIRMED" but the result is "FAIL", it means that the transaction has been completed, but the funds could not reach the recipient address. Please contact the customer service center platform for assistance.
If the transaction status is “CONFIRMED” and the result shows “SUCCESS”, it means that the transaction is successful. You can check whether the funds have arrived in the recipient’s account or the platform you’re depositing to.