How to view my KYC identity authentication results
When your KYC identity authentication is submitted, BTCEX will send the KYC identity authentication results via email. You can view the reason for rejection by registering for a BTCEX account in your email address. Please do not reply to the email as it is automatically sent by the system.
Or, you can view your KYC verification results from the KYC identity verification page through the web page.
Below please find the table of common reasons and solutions for KYC authentication failures:
How do I resubmit my KYC identity verification
Before your next attempt, please review our requirements and prepare supporting documentation. When everything is ready, click [Begin Verfication] to re-do KYC authentication.
Note:
— You will receive the latest KYC verification results within 5-15 minutes of resubmission.
— If you don't receive the email, check your spam folder to see if an email was inadvertently placed there. You can also whitelist BTCEX domains in your email inbox settings.